My Journey: A Commitment to Growth and Transformation
My career is a testament to a deep-seated passion for fostering growth—in individuals, in teams, and in organizations. I specialize in architecting and delivering strategic Learning & Development (L&D) initiatives and leading complex transformational change programs, primarily within the fast-evolving technology landscape. My experience spans diverse sectors, including Financial Services, Insurance, and Telecoms, where I\'ve consistently acted as a catalyst for change in volatile, uncertain, complex, and ambiguous (VUCA) environments.
Professional Summary
I bring a comprehensive approach to the full end-to-end employee lifecycle, from crafting engaging onboarding experiences to managing high-performance learning programs, supporting career development and mobility, and ensuring smooth offboarding processes. A key focus of my work has been the establishment of vibrant Communities of Practice, the cultivation of craft leadership, and the development of comprehensive learning academies that empower employees and drive organizational capability.
My background in software testing, encompassing both traditional Waterfall/V-Model and modern Agile methodologies, provides a solid foundation for understanding technical challenges and opportunities. This is complemented by an understanding of AI concepts and their potential to revolutionize learning organizations. Furthermore, my expertise extends to Vendor & Risk Governance, where I have managed RfP cycles, overseen vendor relationships, and ensured compliance in highly regulated markets. I have thrived in environments ranging from agile \'dot.com\' start-ups to large, established corporations with workforces of around 100,000 people.
Experience Highlights
London Stock Exchange Group (LSEG) (5.5 years)
As Director of Technology Learning & Development, I spearheaded the L&D strategy following a major organizational integration. With a keen eye on budget and impact, I launched a self-service learning portal and developed 10 specialized Learning Academies, directly engaging over 1,500 technology employees. A cornerstone of my work was an L&D program supporting a strategic Microsoft partnership, facilitating large-scale application migrations to MS Azure and upskilling approximately 400 engineers in Cloud foundation services, DevOps, and Agile practices. This initiative was crucial to the success of 1,200 planned application migrations. I also partnered with Cloud Governance and Delivery teams to roll out a technology-wide Cloud Competency Programme, impacting roughly 8,000 FTEs, and drove problem management initiatives to enhance learning processes.
Previously, as Director of Business Operations & Organisational Management for Quality Engineering, I played a pivotal role in a technology-wide location strategy transformation that yielded $47.3M in savings. This involved realigning teams post-LSEG and Refinitiv integration, managing 26 site impacts (including 15 disposals), and overseeing HR liaison for exiting staff. My leadership extended to People & Organisational-support Programmes, including L&D for Refinitiv Technology, and I was accountable for Knowledge Management transitions across 522 application areas.
Deutsche Bank AG (9.75 years)
During my tenure at Deutsche Bank, I held several key roles where I was often selected to devise practical solutions for complex challenges, coordinating efforts across numerous stakeholder groups.
As Head of Strategy, Planning and Operations for the Technology Divisional Control Risk Office, I supported Target Operating Model (TOM) development and delivery and led the departmental L&D strategy.
As Programme Manager for the Global Enterprise Engineer (GEE) Programme within Global Markets IT, I led a prestigious 6-month development program for high-performing mid-level technical engineers, building on my prior 18-month involvement as a faculty member.
In my role as Global Lead for Knowledge Management, Training & Development & Community of Practice for CIO Safety and Soundness -- QA & Testing Services, I managed the comprehensive people agenda for the entire QA and Testing Profession (1,082 individuals). This included delivering impactful Knowledge Management solutions, Learning Programmes, and Career Development frameworks. A significant achievement was the design and delivery of an up-skilling program that empowered 90% of the functional test workforce (400+ individuals) to acquire secondary technical skills, with a major focus on Test Automation, leading to direct cost reductions and improved efficiency. I also developed and implemented a critical compliance training program, successfully meeting all audit and regulatory requirements, including those from the Monetary Authority of Singapore (MAS).
Other key roles included Global Lead for Minimum Test Standards, Programme Manager for the Target Operating Model for QA & Testing, Application Clinic Manager, and Programme Transition Manager, all contributing to significant operational improvements and strategic goal achievement.
My career is defined by a relentless pursuit of excellence and a commitment to empowering individuals and organizations to achieve their full potential through strategic learning and effective change management.